Terms & Returns Policy:
Within 30 days of receipt of your shipment, you may return the items to Three-Arches.com. If the return is due to our error (i.e., we shipped you the wrong products), we will refund you the order total amount including shipping. If the return is not due to our error, we will refund the order total amount not including shipping cost and item must be in original packaging and in same condition as it was shipped.
Please note that we can process returns and refunds only for items purchased from Three-Arches.com .
We cannot exchange items that are defective or damaged or in unassailable condition or are missing parts after the 30 days period from delivery date and has been reported to us within 10 days from the date received that it has a defect, failing to report any damage within 10 days will cause in refusing to replace item . Missing and broken parts will be charged a restocking fee at our discretion.
1. Please include a copy of the original order Email which includes all information of the order and your contact information.
2. Please mail the item you wish to return to:
three-arches.com return Center
633 W. Katella Ave
Orange, CA 92867
We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days from the day we receive your item.
Broken Items replacement Procedures:
You are eligible to return any broken or defective item if you report it within 10 days from the day you receive it other wise your replacement claim will be rejected.
1. Please keep all original packaging and email us at [email protected] with explanation of the damage.
2. If shipped via Fedex Please call fedex Immediately at 1800-463-3339 and request a call tag and schedule a pick.
3. Please insert broken item only in original box and make it ready for fedex to pick up
4. Email us with the call tag #
5. we will ship your replacement within 7 business days and you will be notified of that. if item is not available you will be receiving your payment back immediately.
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